[Free] Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
▲ Robert Bacal ▲
#549987 in eBooks 2010-12-03 2010-12-03File Name: B004HHP8R2
0 of 0 people found the following review helpful. Nice book.By J. PerryA fresh look at training. Nice book.0 of 0 people found the following review helpful. "I'll get my manager" is not a perfect phraseBy CustomerNot very helpful. Seems most examples end with "I'll contact my supervisors or I'll go get my manager to talk to you." That is the last thing any rising customer service person should do.2 of 2 people found the following review helpful. Useful readBy A. AboushadiI gave it to my GuestAbout the AuthorRobert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But letrsquo;s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can ... [PDF.jv04] Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) Rating: 4.91 (401 Votes)
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You can specify the type of files you want, for your device.Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) | Robert Bacal.Not only was the story interesting, engaging and relatable, it also teaches lessons.
