▲ Tony Hsieh, Lisa Ford, David McNair, William Perry ▲
#727978 in eBooks 2009-08-18 2009-08-18File Name: B002QYM1I2
0 of 0 people found the following review helpful. I love this bookBy SchmittyI manage a veterinary clinic and found this book years ago. This is a re-write, pretty much the same content. It's timeless, great customer service is super hard to teach. I read this book with all of my new employees. Book gives easy to understand real life circumstances. It's an easy read full of very quality advice.0 of 0 people found the following review helpful. Five StarsBy Mary Elizabrth MartinEvery person in aAbout the AuthorLisa Ford (Atlanta, GA) is a customer service expert and speaker with more than twenty years of experience helping organizations win customers and keep them loyal. She is the author of many books, videos, and the bestselling training series, ?How to Give Exceptional Customer ServiceWhen the going's tough, companies that survive will be those that build the greatest loyaltymdash;by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companiesmdash;from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.commdash;this book shows managers how to go from so-so servi... [PDF.ms46] Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty Boost Profits Rating: 4.97 (605 Votes)
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You easily download any file type for your device.Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty Boost Profits | Tony Hsieh, Lisa Ford, David McNair, William Perry. I was recommended this book by a dear friend of mine.
