(Mobile ebook) Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
·•●- Performance Research Associates ·•●-
#1847897 in eBooks 1991-11-26 1991-11-26File Name: B000WNFYGU
19 of 20 people found the following review helpful. It's not Brain Surgery � So why is it so hard to do well?By Jill Clardy"Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx. 150 pages) can be finished in just a week or two. I intend to pass it along to the Customer Service Reps that work for me as "requi"For workers routinely called on to fix what's broken, find what's lost and soothe the irate, this book is indispensable." -- Bizlife, Greensboro, NC, March 2003With fresh batches of lively anecdotes, examples from the service trenches,uplifting pep tals and aptivating cartoons by John Bush. -- ThAn exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush. [PDF.oh46] Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Rating: 3.60 (580 Votes)
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You easily download any file type for your device.Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) | Performance Research Associates. Which are the reasons I like to read books. Great story by a great author.
