[Read free] Effective Client Management in Professional Services: How to Build Successful Client Relationships






#2731406 in eBooks 2014-12-28 2014-12-28File Name: B00Q8XCRL8

'Jack Berkovi has produced a first class book on effective client management with specific reference to professional services firms. The book is very well structured and easy to read, with clever use of pertinent case studies to amplify the points raised. In addition, the author has provided revieHow do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Modeltrade; to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Indextrade; which enables firms to benchmark their result against their peers.Many firms are still developing and improving their ...


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