[Download pdf ebook] What's the Secret?: To Providing a World-Class Customer Experience
▲ John R. DiJulius ▲
#738510 in eBooks 2008-07-14 2008-07-14File Name: B0085DZEWS
0 of 0 people found the following review helpful. Best book ever!By CustomerBest book ever! I've applied many of the principles and examples when training new employees at one the largest retail chains in the world, The emphasis our company places on creating the customer experience is like no other. In fact, it's referred to in the book. It's spot on! A must read if Customer Service is your passion.1 of 1 people found the following review helpful. Revealing and exciting!By J. PunIt is simplyWhat's the Secret? gives you an inside look at the world-class customer service strategies at some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers. [PDF.ha59] What's the Secret?: To Providing a World-Class Customer Experience Rating: 3.91 (578 Votes)
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