(Free read ebook) High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
• Micah Solomon •
#764237 in eBooks 2012-05-16 2012-05-16File Name: B0080GUJVQ
1 of 1 people found the following review helpful. A Must Read!By flybirdA simply outstanding book on customer service in the modern era. We have adopted many of the ideas in this book when building out the customer experience model for our business (a luxury travel service). In today's high-tech, always-on "social media-infused world", integrating high-touch service is not just important, it's a killer strategic advantage when executed well. Micah's book gives sound advice on how to create a sc"It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book." - SETH GODIN, author, Purple Cow and Linchpin"Clearly the best book on customer service management written in the last decade." Professor Frank Allen Philpot, George Mason University ScSETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book.". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys anup-to-the minute and deeply practical take on customer service, businesssuccess, and the twin importance of people and technology." .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . "Clearly the best book on customer ser... [PDF.hj36] High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce Rating: 3.81 (592 Votes)
You easily download any file type for your gadget.High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce | Micah Solomon. I was recommended this book by a dear friend of mine.
