[Download pdf] The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
♛ Christine Pearson, Christine Porath ♛
#721613 in eBooks 2009-05-22 2009-07-09File Name: B002AU7MHM
2 of 2 people found the following review helpful. Such Behavior AstoundsBy Jeffrey SwystunI have long been fascinated by how individuals get away with behavior in the workplace that would not be tolerated in grade school. The authors have done a fabulous job bringing attention to this acute problem in many businesses along with the emotional and tangible costs that result. But to me the subject of 'incivility' goes beyond inappropriate texting and conversation interruptions. The least beneficFrom Publishers WeeklyMost Americans have encountered unpleasant or even hostile colleagues and bosses, but incivility is more than just a human resources problem: it also has a financial cost, argue Pearson and Porath, management professors at Thunderbird School of Global Management and the UniverWhy incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: ... [PDF.ip00] The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It Rating: 3.65 (697 Votes)
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