#529172 in eBooks 2016-01-25 2016-01-25File Name: B01BMO2WMG
8 of 8 people found the following review helpful. Good materialBy R. TopperLittle bit pricey for the size of the book, but it has good material. One note though, if you're going to take the test. It is an open book test. However, you can only bring an UNMARKED book. So if you like to highlight and write in the margins, you either don't get to use your book or you'll have to buy/borrow another one.1 of 1 people found the following review helpful. This is essential to anyone that is either heaAbout the AuthorAssembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containingITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes... [PDF.eq89] ITILreg; Practitioner Guidance Rating: 3.59 (675 Votes)
