[Read free] Leitfaden Kundenservice: Exzellenter Service in allen Phasen des Kundenkontakts (Whitebooks) (German Edition)






2010-03-15 2010-03-15File Name: B019IQASXK

Klar, der Kunde ist Kouml;nig, steht im Fokus immer und uuml;berall. Doch zu mehr als einem vollmundigen Versprechen reicht es bei vielen Unternehmen in Wirklichkeit nicht. In Verdrauml;ngungsmauml;rkten kommt dies einer Todsuuml;nde gleich. Das Buch vermittelt, wie Sie guten Service uuml;ber alle Phasen des Kundenkontakts im Unternehmen aufbauen kouml;nnen. Systematisch und Schritt fuuml;r Schritt. Wie ist ein Kundenservice-Center organisiert? Wie wird Qualitauml;t sichergestellt? Welche Strat...


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You easily download any file type for your gadget.Leitfaden Kundenservice: Exzellenter Service in allen Phasen des Kundenkontakts (Whitebooks) (German Edition)   |  Jacqueline Irrgang. I was recommended this book by a dear friend of mine.

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