(Download pdf) Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)
• John Sansbury •
2017-08-04 2017-08-04File Name: B00QRV32LA
'The real success of this book is that rather than talk in ethereal, theoretical terms it addresses the subject from a practical standpoint with usable suggestions highlighting the lsquo;howrsquo; rather than just the lsquo;whatrsquo;. This is a focus that so many books in the ITSM space are missThe role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. [PDF.nx42] Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) Rating: 4.67 (695 Votes)
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You easily download any file type for your device.Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) | John Sansbury. I was recommended this book by a dear friend of mine.
