[Download] Service Desk and Incident Manager: Careers in IT service management (BCS Guides to IT Roles)
·•●- Peter Wheatcroft ·•●-
#2316234 in eBooks 2014-07-28 2014-07-28File Name: B00KQITG4M
One of the key challenges to delivering great IT service is both the recognition of the role of the service desk and the need to drive process rigour and positive people interactions simultaneously. This book thoughtfully combines all that is at the heart of sustainable and consistent IT service dThe role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks. [PDF.mk39] Service Desk and Incident Manager: Careers in IT service management (BCS Guides to IT Roles) Rating: 4.86 (527 Votes)
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