[Ebook free] Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)






#129867 in eBooks 2011-10-29 2011-10-29File Name: B005P6B8Q4

0 of 0 people found the following review helpful. Three StarsBy PMortonNothing you haven't read before.0 of 0 people found the following review helpful. Five StarsBy Leonard RestoGood practical advice from which I've learned a lot only having read half of it thus far.0 of 0 people found the following review helpful. My socks are off.By Tammy BurnettExcellent book for my Customer Service class - very easy to read, great suggestions! The book arrived in a timely fashion.It was a required purchas"A book packed with practical gems. Therersquo;s a lot of meat in this book." --ABA Banking Journal From the Back Cover When the first edition of Delivering Knock Your Socks Off Service arrived in bookshy;stores, ldquo;Does service matter?rdquo; was an unsettled question. Now 20+ yearsWho wouldrsquo;ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social m...


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