(Read now) Unleashing Excellence: The Complete Guide to Ultimate Customer Service






#672848 in eBooks 2009-10-29 2009-10-29File Name: B002XXGINK

3 of 3 people found the following review helpful. Customer Service Excellence!By O. HalabiehIn this book the authors outline an action plan, made up of nine elements, to "inculturate" service excellence (excerpted):"1) Create the Service Improvement Team(...) Action Steps: a) Try to select 8 to 12 members at the most. b) Ensure that the team represents a cross-section of the organization c) Have as many senior level members as possible on the first Service Improvement Team. Members need to have"I recommend...to any company needing a 'how to' and 'can do' manual to implement service excellence in their organization." -- Richard A. Nunis, Retired Chairman, Walt Disney Parks Resorts"Many authors tell you why great customer service matters; Yanovitch and Snow show you how to make it happenA step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excell...


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You easily download any file type for your gadget.Unleashing Excellence: The Complete Guide to Ultimate Customer Service   |  Dennis Snow, Teri Yanovitch. A good, fresh read, highly recommended.

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