[Download] The Big Book of Customer Service Training Games (Big Book Series)
♛ Peggy Carlaw, Vasudha K. Deming ♛
#479036 in eBooks 1998-09-22 1998-09-22File Name: B000SEGJ8K
0 of 0 people found the following review helpful. ExcellentBy Reno5BlingThis is a classic! I like all of "The big book..." series. I am a seasoned corporate trainer, but sometimes will refer to this book when I am mentoring new trainers or if I am looking to do something different. The only reason I am not giving 5 stars is because sometimes it is hard to find exactly what I am looking for in the book.0 of 0 people found the following review helpful. Some good ideas, worth the buy!By Carolina GFrom the Back CoverSupervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company lookvery bad.Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the u... [PDF.kd64] The Big Book of Customer Service Training Games (Big Book Series) Rating: 4.75 (442 Votes)
The Big Book of Peggy Carlaw, Vasudha K. Deming epub The Big Book of Peggy Carlaw, Vasudha K. Deming pdf The Big Book of Peggy Carlaw, Vasudha K. Deming audiobook The Big Book of Peggy Carlaw, Vasudha K. Deming review The Big Book of Peggy Carlaw, Vasudha K. Deming summary The Big Book of Peggy Carlaw, Vasudha K. Deming Free
You can specify the type of files you want, for your gadget.The Big Book of Customer Service Training Games (Big Book Series) | Peggy Carlaw, Vasudha K. Deming. I was recommended this book by a dear friend of mine.
